Privacy Policy

Last Updated: 25 May 2025

1. Introduction

This Privacy Policy explains how Chili & Creme ("we", "us", or "our") handles information in relation to our website and services. We are committed to protecting your privacy and operate with complete transparency.

2. Data Collection on Our Website

We want to be absolutely clear - our website does not collect any personal data from visitors. Specifically:

• No registration forms or account creation
• No contact forms or email collection
• No online ordering system
• No payment processing

3. Technical Data

Our website uses:

• Google Tag Manager: For anonymized analytics that cannot identify individuals
• Session cookies: Temporary cookies that expire when you close your browser, used only for basic website functionality

You can disable cookies through your browser settings without affecting your ability to use our site.

4. Order Processing

All orders are placed exclusively through:

• Phone calls (+44 7879 063519)
• WhatsApp messages

When you place an order, you may voluntarily provide:

• Delivery location (required for fulfillment)
• Food selection
• Payment preference (cash on delivery or bank transfer)
• Optional name for order reference

We guarantee:

• No digital storage of order details beyond delivery completion
• WhatsApp messages are automatically deleted after order fulfillment
• Paper order tickets are securely destroyed after 30 days

5. Payment Security

We maintain a completely offline payment system:

• Cash transactions only upon delivery
• Bank transfers (when used) are handled directly between you and our business
• No credit card processing or online payment systems

6. Your Rights

Under GDPR, you have the right to:

• Request confirmation that we don't store your information
• Ask for deletion of any existing communication records
• Withdraw consent where applicable

7. Third Parties

We do not share any customer information with:

• Advertisers or marketers
• Data brokers or analytics companies
• Social media platforms

8. Policy Changes

We may update this policy occasionally. Any changes will be posted here with a new "Last Updated" date.

9. Contact Us

For privacy questions or rights requests:

Primary Email: chilliandcreme@gmail.com
Secondary Email: info@chiliandcreme.com
Phone: +44 7879 063519

Registered Address:
Chili & Creme
Belvedere, UK
DA17 6JQ