Privacy Policy

1. Introduction

Welcome to Chili & Creme ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website or place orders for our authentic Ghanaian cuisine.

By using our website or providing us with your information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1. Personal Information You Provide

We only collect personal information that you voluntarily provide to us when:

• Placing orders via phone, WhatsApp, or other messaging platforms
• Contacting us with inquiries or feedback
• Subscribing to our newsletter or promotions (if available)

This information may include:

• Your name
• Contact information (phone number, email address)
• Delivery address
• Order details and preferences
• Payment information (processed securely by third-party providers)

2.2. Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage through cookies and similar technologies. This information is stored locally in your browser and may include:

• IP address
• Browser type and version
• Pages you visit on our site
• Time and date of your visit
• Time spent on our website
• Other diagnostic data

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your food orders
• To communicate with you about your orders, inquiries, or requests
• To provide customer support and respond to your feedback
• To improve our website, products, and services
• To analyze trends and gather demographic information about our user base
• To comply with legal obligations and protect our rights

4. How We Share Your Information

We value your privacy and do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Delivery Personnel: We share your delivery address and contact information with delivery personnel to fulfill your orders.
• Service Providers: We may engage trusted third-party companies to assist us in operating our website and conducting our business, such as payment processors.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

For order information, we typically retain data for 12 months to handle any potential inquiries or issues with your orders. After this period, we will securely delete or anonymize your information.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Objection: You have the right to object to our processing of your personal information, under certain conditions.
• Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track activity on our website and store certain information. These cookies are stored on your device, not on our servers.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

The cookies we use are categorized as:

• Essential Cookies: Necessary for the operation of our website
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality Cookies: Enable us to personalize content and remember your preferences

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: